MEDIACOM

MEDIACOM. Mediacom Communications Corporation is the USA's fifth largest cable television provider based on the number of video subscribers, and among the leading cable operators focused on serving smaller cities and towns. The company has a significant concentration of customers in the Midwest and Southeast, and is the largest broadband provider in Iowa.[3] Founded in 1995 by Rocco B. Commisso, the current owner of the New York Cosmos and ACF Fiorentina. Mediacom is headquartered in New York and incorporated in Delaware, United States. Formerly a publicly traded firm, it went private in a $600 million transaction in March 2011 and is owned solely by Commisso as of 2011.

Mediacom offers service in 22 states. About 55% of Mediacom's subscription base is in the 60th through 100th ranked television markets. It is the largest cable company in Iowa and second largest in Illinois.

In reporting its results for the fourth quarter and full year 2016, Mediacom described itself as the 5th largest U.S. cable company, with 1,363,000 customer relationships at the end of 2019. In February 2017, Multichannel News reported that Mediacom was the 9th largest multichannel video programming distributor in the U.S. with 828,000 video customers. Of 2,800,000 "homes passed" (places where Mediacom service can be ordered), 44% of have subscribed to basic cable with Mediacom, and 27.8% have subscribed to Mediacom Internet service. Of homes with basic cable, 54.8% also have "digital cable" service. Counting basic cable, digital cable, high-speed data, and cable telephony as separate revenue, Mediacom had 2,981,000 revenue generating units (RGUs) at the end of 2009. 52% of customers had at least two of video, Internet, and phone from Mediacom, and 18% had all three; over the previous five years, video decreased from 80% of Mediacom's revenue to 64%.

At the end of 2016, Mediacom announced it would become the first major U.S. cable company to fully transition to the DOCSIS 3.1 platform, a new generation of broadband technology. In January 2017, Mediacom launched 1 Gbit/s internet service across its entire Iowa footprint and as a result, all of the nearly 1 million households in the more than 300 Iowa communities passed by Mediacom’s Iowa network now have access to download speeds that are up to 40 times faster than the minimum broadband definition set by the FCC.

As a result of the 1 Gbit initiative, Iowa secured the top ranking in the U.S. News Best States Overall Ranking powered by McKinsey & Company. Iowa’s #1 ranking in the Infrastructure category propelled Iowa to the top of the U.S. News Best States rankings. Specifically, U.S. News found that more Iowa households have access to high-speed broadband internet of at least 1 gigabit per second than any other state in the country. According to Mediacom’s website, the 1gig service is available to most communities where Mediacom offers internet service.

The Des Moines Business Record in its 2012 Best of Des Moines issue gave Mediacom the top award for Best Local Internet Service Provider and Best Company Use of Social Media.

As reported in the Chicago Tribune, July 19, 2012, in July 2012, Mediacom was named by the FCC as one of the nation’s top 4 Internet service providers when it comes to delivering advertised speeds to consumers.[19]

Mediacom broadcasts local sports programming on its Connections channel, MC22, along with a simulcast of ESPNEWS. Other sports channels on the Mediacom lineup as of September 2015 include NFL Network, Big Ten Network, SEC Network and the national feed of the YES Network. Mediacom does not carry NHL Network, MLB Network or NBA TV.

According to a report published February 20, 2020, Mediacom's revenues were $2,031.2 million for the year ended December 31, 2019. This reflected a 3.8% increase from the prior year period. Additionally, OIBDA or "operating income before depreciation and amortization" for the same period was $806.4 million, which had a 8.5% increase from the previous year period. Free cash flow during the same period also saw an increase by 31.1%. This positive cash flow was $418.9 million.

Mediacom’s Molli was named the 2019 winner in the category of artificial intelligence (AI) and machine learning at Cablefax's Technology Awards. Mediacom is believed to be the first telecommunication company to create an AI-based system fully integrated with customer service functions. Customers interact with the virtual assistant via SMS text.

TMT Magazine awarded Mediacom Communications the 2018 Telecoms Award for Best Cable Operator & ISP in the USA.

In 2016, Mediacom Communications was named the Nation's Top Communications Provider by the leading industry publication CableFax.

Mediacom makes low-cost plans available by participating in the Connect2Compete program via the nonprofit group EveryoneOn. This program offers cost assistance for wired home Internet access to Mediacom footprint residents who have school-aged children in the K–12 range. The purpose of this program is to provide online access to children for educational purposes and to help close the digital divide, a key issue receiving attention from the FCC in 2019.

Despite its awards, Mediacom developed a poor image among many of its customers. The February 2010 issue of Consumer Reports ranked Mediacom 15th of 16 in TV service, 24th of 27 in Internet service, and last of 23 in phone service, based on surveys. The deepening of this trend was affirmed in the June 2012 issue of Consumer Reports, in which Mediacom was poorly ranked regarding TV service, phone service and bundled telecom services, and the third worst ISP only above the two satellite internet companies Wild Blue and Hughes Net. In a survey conducted by Consumer Reports magazine in 2012, Mediacom was the worst cable provider in the country according to the 50,000 people polled. The September 28, 2012 edition of PC Magazine named Mediacom one of the nation’s worst 15 fastest internet service providers. In a 2016 telecom report conducted by ACSI, Mediacom occupied last place in customer satisfaction among all companies in the ACSI, regardless of industry.

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Source:

1. "Mediacom," "Wikipedia" Online: https://en.wikipedia.org/wiki/Mediacom